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Of course! Our dedicated customer support team is here to help you with any questions or issues you may encounter. Reach out to us via chat, email or phone during our business hours for assistance.
Yes, ensuring the security and privacy of your data is our top priority. We implement robust security measures, including encryption, access controls, regular backups, and two-factor authentication to safeguard your information.
No onboarding fees are charged if you sign up before the end of your free trial. However, if you choose to sign up later, an onboarding fee may apply based on the volume of data to be loaded into our data warehouse. The exact fee will be included in your personalized quote.
Not at this time but please reach out and let us know which platform you use. We're always open to expanding our offering!
Reports refresh every 24 hours at 9 PM EST, capturing all activity from the current day.
Yes! We are working on releasing predictive analytics by Q2 2025.
We’re happy to discuss your needs! Please contact us to schedule a meeting.
Review requests are sent on the next business day after the file is funded.
Each plan includes up to 300 SMS requests (150 MMS requests) per month. If you need more, additional credits can be purchased for a small fee, which will be outlined in your quote.
Yes, this works best for companies with multiple settlement agencies in Qualia. Please note, if you have multiple brick-and-mortar locations for the same settlement agency, you can only choose one to send review requests from.
No, we send only one request per contact (based on phone number and email address) to avoid sending duplicate requests.
Yes, Hometrics Reviews Center is fully FTC compliant, ensuring that all review requests and processes meet regulatory standards.
No, you cannot prevent users from leaving negative reviews. However, our system encourages clients with poor experiences to leave feedback directly within the platform, rather than posting immediately on Google.
